Returns

We are happy to accept your unused return within 10 days of purchase. To start a return, contact us at sales@cuzymart.com. Items sent back without first requesting a return will not be accepted. Once the product is received in its original condition, store credit will be issued for the amount of the purchased product. Items returned that are used or not in their original condition will be subject to a re-stocking fee. Please use trackable shipping with your return.

Holiday Season Extension

For orders placed between November 1 and November 30, 2026, the deadline to contact us at sales@cuzymart.com to request a standard store-credit return is extended to January 15, 2027. This extension also applies to discounted and sale items purchased during this period; gift cards remain excluded. All other return conditions remain unchanged. This seasonal extension does not change the remedies for defective, damaged, or incorrectly shipped items.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have 30 days after receiving your item to request a return for a defective or damaged item in its original packaging. If your return is approved for a defective or damaged item, you will be refunded on your original payment method after the product is sent back to us. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exceptions, exchanges, errors, fraud

Custom orders are non-returnable. Gift cards are non-returnable. Sale items are non-returnable except as provided in the Holiday Season Extension above. Exchanges: the fastest way is to return the item you have and, once the return is accepted, make a separate purchase for the new item. If there is an error in your shipment, contact us right away and we will resolve it promptly. We reserve the right to cancel and refund orders we suspect are fraudulent. Questions: sales@cuzymart.com.